Результати опитування студентів щодо забезпечення культури якості вищої освіти

Abstract

Першим принципом менеджменту якості, покладеним в основу стандартів, є орієнтація на споживача. До споживачів діяльності закладу вищої освіти відносять як зовнішніх (роботодавці, держава і суспільство в цілому), так і внутрішніх (студенти, викладачі, керівництво ЗВО). Визначення ступеня задоволеності внутрішніх споживачів є одним із головних завдань менеджменту якості. Така оцінка необхідна для коригування дій в освітніх процесах ЗВО та внесення змін до управління організацією, освітніх програм і технологій навчання. У статті представлено аналіз результатів опитування студентів Вінницького державного педагогічного університету імені Михайла Коцюбинського Центром внутрішньої системи забезпечення якості освіти, що функціонує в закладі.

The main principle of quality management lying at the basis of the standards is consumers’ orientation. The consumers of the activity of higher educational institution include both external (employers, the state and society in general), and internal consumers (students, teachers, management of HEE). One of the main tasks of quality management is determining the degree of satisfaction of internal consumers. This kind of assessment is necessary to adjust the actions taken in HEE educational process and to make changes in the management, educational programmes and teaching technologies. Information about current needs and expectations of VSPU consumers is obtained through the survey conducted at certain time intervals or on completion of certain disciplines. Implementing a questionnaire, as one of the monitoring mechanisms, is a rather complicated process. This is due to the fact that the human factor plays a decisive role in questionnaires. This means that a person acts as a “sensor” in the measurement, and quite often the object which is assessed is a person himself. In this case the results should be evaluated very carefully and thoroughly. The article presents the analysis of the results of the survey of the students of the Vinnytsia Mykhailo Kotsiubynskyi State Pedagogical University conducted by the Center of internal quality assurance system of education, which operates in the institution. The article is devoted to the study of the state and problems of education quality and educational activity management. The authors, based on the results of surveys, show a real picture of education quality and educational activity management, which enables to identify problems and outline the necessary ways to solve them.

The main principle of quality management lying at the basis of the standards is consumers’ orientation. The consumers of the activity of higher educational institution include both external (employers, the state and society in general), and internal consumers (students, teachers, management of HEE). One of the main tasks of quality management is determining the degree of satisfaction of internal consumers. This kind of assessment is necessary to adjust the actions taken in HEE educational process and to make changes in the management, educational programmes and teaching technologies. Information about current needs and expectations of VSPU consumers is obtained through the survey conducted at certain time intervals or on completion of certain disciplines. Implementing a questionnaire, as one of the monitoring mechanisms, is a rather complicated process. This is due to the fact that the human factor plays a decisive role in questionnaires. This means that a person acts as a “sensor” in the measurement, and quite often the object which is assessed is a person himself. In this case the results should be evaluated very carefully and thoroughly. The article presents the analysis of the results of the survey of the students of the Vinnytsia Mykhailo Kotsiubynskyi State Pedagogical University conducted by the Center of internal quality assurance system of education, which operates in the institution. The article is devoted to the study of the state and problems of education quality and educational activity management. The authors, based on the results of surveys, show a real picture of education quality and educational activity management, which enables to identify problems and outline the necessary ways to solve them.